IT Support & Service
Trouble Shooting Software/Network Issues
We help you manage and support in trouble shooting of any softwares and networking issues.
Configuring email clients, VPNs, Cloud Services.
Our Best services for the cloud services, and email clients , VPNs, all related cloud services.
Resolving OS errors or application crashes
Solving and bringing solutiosn all of Operation services errors and application crashes.
Security Issues
Use encrypted connections, multi-factor authentication, and educate clients on phishing risks.
Best Practices
Document issues, maintain clear communication, and follow up post-resolution.
Data Backup solutions
Full/incremental/differential backups; 3-2-1 rule (3 copies, 2 media types, 1 offsite).
Software Installations
Install all types of softwares and services and installation and uninstalling services
Optimization
Virtualization
Our marketing automation services streamline your campaigns, helping you reach your audience.
Remote Services /Online
- Tools: TeamViewer, AnyDesk, RDP, Splashtop, LogMeIn.
- Common Tasks:
- Troubleshooting software/network issues.
- Configuring email clients, VPNs, or cloud services.
- Resolving OS errors or application crashes.
- Security: Use encrypted connections, multi-factor authentication, and educate clients on phishing risks.
- Best Practices: Document issues, maintain clear communication, and follow up post-resolution.
Onsite services
- When Needed: Hardware repairs, server setup, network cabling, or device replacements.
- Considerations:
- Schedule based on urgency/availability.
- Carry a toolkit (e.g., spare cables, diagnostic tools).
- Provide cost estimates upfront for hardware/parts.
Challenges & Solutions
- Data Recovery Limits: Offer transparent consultations and prioritize backups.
- Onsite Logistics: Charge travel fees or partner with local technicians.
- Security Threats: Stay updated via forums (e.g., Krebs on Security) and certifications.
Customer Satisfaction Tips
- Response Time: Offer 24/7 emergency support for premium clients.
- Feedback: Use surveys to improve service quality.
- Proactive Monitoring: Offer managed services (e.g., RMM tools like NinjaRMM) to prevent issues.
Business Consideration
- Certifications: CompTIA A+, Network+, CISSP, or vendor-specific (Microsoft, Cisco).
- Pricing Models: Hourly rates, subscription plans, or per-incident fees.
- Legal: Draft SLAs, liability waivers, and data privacy agreements (GDPR/HIPAA compliance if applicable).
- Marketing: Create service bundles (e.g., “Security + Backup Package”), leverage client testimonials, and network locally.
Johntech
Domain Name
Website Maintanence
Logo & Branding
Prices
Courses
Products
Software Development
Mobile Apps
Application Developing
Commercial Softwares
Retail & Wholesale
Accounting & Business
Office & Company
Marketing
Digital Marketing
SEO
Public Relations Works
Affliates
Email Marketing
Analytics
Social Media Management
IT Support
Remote IT Support
Cyber Security
Hardware Support
Computer equipments
Hardware Support
Help Centre
Back Support
Johntech
Kilkenny, R95F2KP Ireland
